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Sony Offers Free Games In PlayStation Network 'Customer Appreciation Program'
Sony Offers Free Games In PlayStation Network 'Customer Appreciation Program'
May 16, 2011 | By Frank Cifaldi

Now that the PlayStation Network is back online, Sony Computer Entertainment has outlined its "Welcome Back" program for customers affected by the outage, offering free game downloads, movie rentals and more.

As detailed on Sony's U.S. PlayStation Blog, PlayStation 3 owners with existing PSN accounts will be able to download two free games from a pool that includes Dead Nation, Infamous, LittleBigPlanet, Super Stardust HD and Wipeout HD.

PSP owners affected by the outage also get two free games; the available titles include LittleBigPlanet, ModNation Racers, Pursuit Force and Killzone Liberation.

European PSN users have been given a similar deal, but with minor differences, including Ratchet & Clank: Quest For Booty in place of Super Stardust HD in the free PlayStation 3 game list.

"We developed the program as an expression of our gratitude for your patience, support and continued loyalty during the service outage," said Sony Computer Entertainment America's senior director of corporate communications and social media Patrick Seybold. "From all of us at PlayStation, thank you and welcome back!"

In addition to the above, qualified customers will also be able to rent an unannounced selection of movies over one weekend, can receive 30 free days of PlayStation Plus membership, and will have 100 free virtual items provided in PlayStation Home, among other perks outlined in the blog post.

According to Seybold, the freebies will be available once services are fully restored. A timeframe of when that might be was not provided, but Seybold did say that "We are doing everything we can to make that happen as soon as possible." Similar programs were announced for Europe and Latin America by their respective branches of Sony Computer Entertainment, with some slight variations in perks.

The PlayStation Network was shut down on April 20, after Sony discovered that it was the victim of a cyber attack that saw the personal data of 77 million of its customers stolen. Services were partially restored over the weekend for all countries excluding Japan, pending further information on its new security measures being delivered to the country's Minister of Economy, Trade and Industry.

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James Kyle
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Hopefully the PS3 games list will include more than those listed above as I own all but Dead Nation.

Abraham Tatester
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Agreed. The limited selection seems meant to limit lost purchases.

ferret johnson
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Dead Nation is fantastic.

I actually own all of them, but I'll happily grab a digital copy of Infamous and LBP.

Doesn't really bother me; I think it's a great gesture on their part but not required.

More importantly, I'm impressed at the selection. All top notch games.

William Barnes
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Official list according to the PSN blog on the 16th.


Dead Nation



Super Stardust HD

Wipeout HD + Fury


LittleBigPlanet (PSP)

ModNation Racers

Pursuit Force

Killzone Liberation

[User Banned]
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This user violated Gamasutra’s Comment Guidelines and has been banned.

Trent Tait
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Uh, gee thanks Sony, but you gave out my details from one of your MMOs that I played. I don't have a PS3, how are you going to compensate me? Or do I have to sue you for that priviledge?

Simon Ludgate
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SOE's compensation includes 45 free days of access to every SOE game for which you have an account, including games that are inactive, starting from whenever you next log in, provided you log in before (if I recall correctly) August 31, 2011. For the free-to-play games, you get some bonus in-game currency. Also, a number of in-game bonuses for each relevant game have been announced, things like double-XP in EQ2 or extra cards in the Magic game.

For the full details, see:

Thomas Lo
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Sony and it's customers are both victims here. Why people rage against Sony and not also against the virulent hackers that are committing thousands of acts of identity fraud a day is a conundrum for me.

Maurício Gomes
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It is because Sony was stupid.

A real world analogy would be a bank that left its vault door open, and someone sneaked inside the bank, noticed the open vault, took important objects of costumers stored there, and fled.

That is the part 1 of anti-Sony rage.

The part 2, is the bank, noticing that it left the vault door open and that someone that is not a employee has been there, instead of telling the costumers that this happened, decided to first look exactly at what was missing, and then realized only one week later, that one of the things stolen are the keys of a costumer warehouse, thus allowing the thief 1 full week to break into the warehouse using the keys without being noticed.

Noone is saying that the hackers are not criminals, but what Sony (failed to get) done, if it was not negligence, was at least stupid and foolish.

Eric Kwan
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According to the latest reports, the hackers leveraged Amazon's cloud services to attack PSN (source:
t-says), so if we follow the above analogy, the vault door may have been closed, but they came at it with C4.

Ross Forshaw
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I think people realised that this wasn't entirely Sony's fault, with reports of Square Enix and other large companies have being hacked recently, with less information about the events than the Sony one.

Marcus Miller
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Now ask yourselves, are these freebies worth your personal information?

Eric Geer
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I've never gotten this much free stuff for my personal information---I generally have to give it to people then pay them for something...but here all i had to do was lose my name, phone, address, and birthday(generally public information) and unfortunately my CC#--which has been canceled and replaced. was worth it.

I was worried for a short time--until I got a chance to call the bank of record to mark the incident in my file.

Matthew Mouras
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Hey this is a very nice gesture on Sony's part. Where can I renew my account on PSN? I'd like to provide another credit card number or two.

Ujn Hunter
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Darn... I was hoping Linux would be on that list... guess I'm not "Welcome Back" yet.

Jose Talbott
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Microsoft never let you in the door. I don't see you or anybody getting up in arms about that!!!

Remember when Demos were available to everybody on xboxlive now new demos are timed exclusive to Gold members, why don't hackers go after MS?

I smell Hypocrites

and Fanboys : /

Ujn Hunter
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I have no idea what you're talking about? Where does "Microsoft" have anything to do with my comment? Stop being so defensive... because you're the only one who looks like a "fanboy" here.

Jose Talbott
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What does the removal of Linux have to do with PSN going down?

A bunch of criminal took Sony network down and now their giving us free software for the our troubles.

Again what does Linux removal something that happen long before this incident have to do with this?

My point with MS is companies remove features all the time it even say's they reserve the right under the user agreement, but I see many people like your self bring up Linux in response to the recent Sony Attacks but nobody say's anything when MS does it so yeah Hypocrites

Mark Harris
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People did complain when MS changed the demo policy, they just aren't still complaining about it.

Why do you expect people to bring up everything they've ever complained about from every company ever just so they can complain about the CURRENT stupid thing THIS company did?

My word, argue the point at hand.

Jose Talbott
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Re: well Mark I was having a discussion with Mr. Ujn not u so please don't be rude but to answer your question. Mr Ujn is talking about Linux removal from PSN, this article is about Free Software for our troubles with PSN going down. So why is talking about the removal of an OS relevent, when the subject is free games?

MS is Sony major competitor in the console market, so why can't I compare how each deals with a crisis? All I'm saying is it seams Sony is willing to do more when comes to asking for forgivingness and compensating us for our troubles.

Ujn Hunter
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Re: Linux - I haven't been on PSN since Sony took away Linux... therefore it's been a lot more than a month since I've not been able to access PSN. If Sony had listed Linux as part of the "Welcome Back" program... maybe I'd come back. Your point about Microsoft has nothing to do with anything here... you're assuming I care about Microsoft and/or their Demo policy, and calling me a hypocrite based on your own make believe scenario.

Jose Talbott
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"I haven't been on PSN since Sony took away Linux... therefore it's been a lot more than a month since I've not been able to access PSN."

RE:? you haven't been on since Linux was removed? That was your choice because you disagree with their policy. Not because the system was completely shut down due to criminal attacks. This past month nobody could access PSN that was nobodies choice. boycotting the system is your choice.

and if you haven't been on since Linux was removed quite a long time ago then the attacks have not effected yo,u unless you keep personal info on system you don't use and then that your fault for not keeping track of your personal info.

William Barnes
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I think the MS references are relevant only in the fact that MS did nothing to compensate, Sony has. MS changed up a few things, got complaints, then everyone quieted down... Sony has changed a few things and some haven't even started to come close to forgiveness for Sony. (Yes, Sony has has past transgressions, so has MS)

I feel the selection is a little too limited, personally, but I'm glad Sony is at least offering that much. It's a disappointment at what has been removed, but they own the service, and I, for one, am glad it is still a free service.